Job Description: Replacement hiring for Sr. Telecom Engineer (L2) role. Candidate will support Cisco UCCE/CUCM based contact center environment with hands-on troubleshooting and ITIL-based support.
Required Experience: 4–8 Years
Required Education: Bachelor’s Degree or equivalent experience
Salary Range: 6–10 LPA
Skills Required: Cisco CUCM, CVP, CUIC, Finesse, PG, SIP, UCCE/PCCE, Script Editor, Linux, Windows, Networking, ITSM, Incident & Change Management
Job Responsibilities: CUCM call routing and dial plan support, UCCE/PCCE contact center troubleshooting, SIP call flow analysis, script modifications, database queries, CUIC/Finesse/PG integration support, Verint recording support, OEM coordination, ITIL incident/change/proble
Job Status: Active